1. Introduction
Autumn Hill Manor, “we,” “our,” or “us,” respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, complete a form, schedule a tour, communicate with us, or inquire about or use our senior living and care services.
2. Information We Collect
We may collect information that you voluntarily provide to us, including your name, email address, phone number, address, information about a prospective or current resident, tour or consultation request details, care needs, service interests, health or mobility-related information, messages, inquiries, payment-related information, and other information you choose to share with us through our website, forms, phone calls, SMS messages, email, or other communications.
We may also collect phone numbers and SMS consent information, including opt-in source, date, time, and method, when you voluntarily provide your phone number and consent to receive text messages from us.
We may automatically collect certain information when you visit our website, including IP address, browser type, device information, usage data, cookies, and similar tracking technologies.
3. How We Use Your Information
We may use the information we collect to respond to inquiries, provide information about our senior living and care services, schedule tours or consultations, communicate with residents and families, coordinate care-related or residency-related requests, process forms, provide service updates, improve website functionality, comply with legal or regulatory obligations, and support our business operations.
We may also use your information to send transactional and informational SMS messages related to your inquiry, tour, residency, or services, including tour confirmations, scheduling updates, reminders, care-related communications, service updates, and operational notices, only when you have provided consent.
4. Information Sharing
We may share personal information with trusted service providers who perform services on our behalf, such as communications, website hosting, analytics, payment processing, technical support, message delivery, scheduling, and administrative support. These service providers are permitted to use personal information only as necessary to provide services to us and are expected to protect the information appropriately.
We may also disclose information when required by law, regulation, legal process, court order, or when reasonably necessary to protect the rights, safety, and security of Autumn Hill Manor, our residents, families, employees, website visitors, or others.
We do not sell your personal information.
5. SMS Communications and Consent
By providing your mobile phone number and opting in, you consent to receive SMS messages from Autumn Hill Manor. SMS consent may be obtained through website forms, tour requests, service inquiries, residency inquiries, contact forms, or other clear opt-in methods where you are informed that you are agreeing to receive text messages.
SMS messages may include tour confirmations, appointment or meeting reminders, scheduling updates, residency-related communications, service updates, account notifications, family communications, and other operational messages related to your engagement with Autumn Hill Manor. Marketing or promotional SMS messages will only be sent where permitted by your consent and applicable law.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.
You may opt out of SMS communications at any time by replying “STOP” to any message. After you send “STOP,” we may send a confirmation message that you have been unsubscribed. You may request assistance by replying “HELP” or by contacting us directly at (817) 596-4159.
SMS consent is not a condition of purchase, residency, or use of our services.
6. Non-Sharing of Mobile Information and SMS Consent
No mobile information will be shared with third parties for marketing or promotional purposes. Information sharing with subcontractors or service providers who support our services, such as customer service, scheduling, technical support, or message delivery, is permitted only as necessary to provide those services.
All other use case categories exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.
7. Resident, Health, and Care-Related Information
Because Autumn Hill Manor provides senior living, assisted living, memory care, respite care, long-term care, and related support services, some information you provide may include health, mobility, medication, care, or other sensitive information concerning a prospective or current resident.
We take the privacy of this information seriously and use reasonable safeguards designed to protect it. Information you provide may be used to respond to inquiries, evaluate service needs, coordinate tours or residency, support care-related operations, communicate with authorized family members or representatives, and comply with applicable legal and regulatory requirements.
Please do not submit urgent medical concerns, emergency information, or highly sensitive information through general website forms, SMS messages, or non-secure communication tools. If someone is experiencing a medical emergency, call 911 or seek immediate medical assistance.
8. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect information about website activity and improve the functionality and performance of our website.
Cookies may help us understand how visitors use our website, improve user experience, analyze website traffic, and support website performance.
You can instruct your browser to refuse cookies or notify you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.
9. Data Security
We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights and Choices
Depending on your location and applicable law, you may have the right to access certain personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, opt out of marketing communications, request a copy of certain information, or object to certain uses of your personal information.
To submit a privacy-related request, please contact us at (817) 596-4159 or info@autumnhillmanor.com.
Certain information may need to be retained where required or permitted by law or where necessary for legitimate business, residency, care, safety, or recordkeeping purposes.
11. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to respond to inquiries, coordinate tours and residency, provide services, maintain resident or business records, comply with legal or regulatory obligations, resolve disputes, and enforce applicable agreements.
Retention periods may vary depending on the type of information and applicable legal, regulatory, operational, and care-related requirements.
12. Children’s Privacy
Our website and senior living services are intended primarily for adults and individuals seeking information about senior care and residency.
We do not knowingly collect personal information online from children under the age of 13 without appropriate authorization or consent. If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete it.
13. Third-Party Links and Services
Our website may contain links to third-party websites, forms, scheduling tools, payment processors, analytics providers, social media platforms, maps, or other services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. Your use of third-party services may be subject to their own privacy policies and terms.
14. Terms and Conditions
Your use of our website, forms, communications, and services may also be subject to additional terms, agreements, residency documents, service agreements, or policies provided by Autumn Hill Manor.
Where applicable, those additional terms should be reviewed together with this Privacy Policy.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or applicable requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
Your continued use of our website or services after an updated Privacy Policy becomes effective will be subject to the revised policy.
Last Updated: August 20, 2026
16. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Autumn Hill Manor
202 W Rentz St
Weatherford, TX 76086
United States
Phone: (817) 596-4159
Email: info@autumnhillmanor.com
For questions specifically related to SMS communications or SMS consent, please contact us at (817) 596-4159.